Should a business be allowed to penalize customers financially for posting a negative review online? It has happened. Now Congress is working on a so-called "Right to Yelp" law, and at least two states have already passed their own versions.
Mixed into this discussion are the questions of customer ethics, amateur critics, and the democratization of reviews. We discuss all of that. Our guests:
- Chris Lindstrom, local food blogger and experienced Yelp user
- Scott Malouf, attorney who specializes in the use of social media and electronic information
- Danielle Raymo, owner of the Rochester Brainery
